Privacy Policy
Introduction
At Ask The Cardiologist, we are committed to protecting your privacy and handling your personal and medical information responsibly
This Privacy Policy explains what information we collect, how we use it, how we protect it, and how long we retain it
Information We Collect
Depending on the service requested, we may collect:
- Your name and email address
- Country of residence
- Medical history and relevant clinical information
- Medical reports and supporting documents
- Echocardiography DICOM files (for Tele Echocardiography Interpretation)
- Case ID and service-related administrative information
- Payment status and transaction-related information
We do not collect payment card details
How We Use Your Information
Your information is used only for purposes related to providing our services, including:
- Processing your request
- Reviewing your submitted medical information
- Preparing and delivering your report
- Processing payments
- Communicating with you regarding your request
- Maintaining administrative records
Medical Information
Our medical opinions are based entirely on the information submitted by you
Whenever reasonably possible, healthcare providers are encouraged to remove or replace patient identifiers before submitting medical information
Information Sharing
We do not sell, rent, or trade your personal or medical information
Information may be processed through trusted third-party service providers that support the operation of our services, including secure form processing, file storage, payment processing, workflow automation, and email communication
These providers process information only as necessary to perform their respective services
Data Security
We take reasonable administrative and technical measures to protect the information submitted through our services against unauthorized access, disclosure, alteration, or loss
However, no method of electronic transmission or online storage can be guaranteed to be completely secure
Data Retention
Medical files and supporting documents submitted through our services are routinely deleted within 7 days after report delivery to help protect patient privacy
Administrative information required for service management, payment records, and case tracking may be retained for legitimate operational or legal purposes
Users are responsible for downloading and securely retaining their reports after delivery
Cookies
Our website may use cookies or similar technologies to improve website functionality, analyze website traffic, and enhance user experience
You may adjust your browser settings to refuse cookies; however, some website features may not function properly
Third-Party Services
Our services may rely on trusted third-party providers for secure form submission, cloud file storage, workflow automation, payment processing, and email delivery
Use of these services is subject to their respective privacy policies
Changes to This Privacy Policy
We may update this Privacy Policy from time to time
The most recent version published on this website will apply to all future use of our services
Contact
If you have any questions regarding this Privacy Policy or the handling of your information, please contact us through our Contact form on this website