Frequently Asked Questions

General

1. What services do you provide?

We provide Tele Echocardiography Interpretation and Independent Cardiology Second Opinion services for physicians, hospitals, imaging centers, and patients

2. Which countries do you serve?

Our services are available internationally, subject to applicable regulations and service availability

3. How do I submit a request?

Complete the appropriate request form, upload the required medical information, and we'll begin reviewing your submission

4. Can I request a refund?

Refunds may be available if a request is canceled before medical review begins. Please refer to our Terms of Use for complete refund policy details

Cardiology Second Opinion

1. What is a Cardiology Second Opinion?

An independent expert consultation based on your medical reports, helping to confirm a diagnosis, evaluate treatment options, or provide additional clinical guidance

2. What information should I submit?

Please upload relevant medical reports, such as echocardiography reports, ECG reports, cardiac CT or MRI reports, coronary angiography reports, laboratory results, and previous consultation reports. Providing a clear medical history is also recommended

3. Will I receive a diagnosis or treatment?

Our reports provide expert clinical opinion and recommendations but do not replace care from your treating physician

Tele Echocardiography

1. What is Tele Echocardiography?

Tele Echocardiography allows echocardiographic studies to be securely submitted for remote specialist interpretation

2. Which echocardiography studies do you interpret?

We interpret adult and pediatric transthoracic echocardiography (TTE) studies

3. What should I upload?

Please upload the original echocardiography DICOM files. PDF reports, printed ultrasound images, photographs, or screenshots cannot be used for interpretation

4. What will I receive?

You will receive a structured echocardiography report with expert interpretation of your submitted study

Reports & Turnaround

1. How long does it take to receive my report?

Routine reports are typically delivered within 48 hours after all required information has been received

2. Can I request urgent interpretation?

Yes. Urgent requests are typically completed within 6 hours and are subject to an additional service fee. Please refer to our Pricing page for details

3. Who reviews my case?

All cases are reviewed by qualified cardiologists with expertise in cardiovascular diseases

Privacy & Security

1. Is my medical information secure?

Yes. All submitted medical information is handled securely and confidentially in accordance with our Privacy Policy

2. Who can access my information?

Only authorized medical professionals involved in reviewing your case

For Healthcare Providers

1. Do you collaborate with hospitals and imaging centers?

Yes. We support hospitals, imaging centers, clinics, and physicians through remote specialist cardiology services

2. Can we establish an ongoing partnership?

Yes. We welcome collaboration with healthcare organizations requiring regular telecardiology support. Please contact us or submit a Request a Quote form to discuss a service agreement tailored to your needs

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